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Product Features and Specifications
How loud/what are the noise levels of AeraMax machines?
AeraMax Pro Units Noise levels at each fan speed
AM2, AM2S 39, 43, 51, 61, 67
AM3, AM3S, AM3 PC, AM3S PC 42, 47, 52, 59, 67
AM4, AM4S, AM4 PC, AM4S PC, 42, 47, 52, 59, 70

As a reference, many hand dryers sound pressure levels exceed 100 (dB), with averages around 80+ (dB). AeraMax Pro can be set to "quiet mode" and will run at or below the ambient sound level of the room in which it is installed.

What is PlasmaTrue?

PlasmaTrue™ Technology is optional setting that utilizes ionization to help safely remove airborne pollutants.

How does the PlasmaTrue™ bipolar ioniser help clean the air?

For both AeraMax Pro and Small/Home Office units:

PlasmaTrue technology creates an electrical discharge that produces ions in the air... and those ions provoke particles in the air to be charged. These charged ions cause other oppositely charged ions to cluster together and become larger. When they become large enough, they fall to the floor or get caught in the filter. AeraMax products use ionisation to help with its filtration process's overall efficiency, purifying the air even before it gets to the filter. By doing so, PlasmaTrue technology works to extend filter life.

Is PlasmaTrue™ Technology harmful?

No. All AeraMax™ products generate ozone far below the standard set by the EPA. In addition, all AeraMax™ units are UL certified, testing well below the UL specification for ozone

Does the PlasmaTrueTM bipolar ioniser generate ozone?

Air purifiers, like many other products (computers, monitors, copiers, ceiling fans, and more) have a normal "ozone byproduct." An acceptable level for ozone byproduct has been set in the Code of Federal Regulations (CFR) at a maximum 50 parts per billion (ppb). All air purifying devices must pass Underwriter Laboratories (UL) 867*.

In July 2013, Underwriter Laboratories conducted UL 867 testing procedures to determine the level of ozone byproduct generation by the PlasmaTrue™ bipolar ionizer used in AeraMax Pro purifiers. The highest level of ozone generation observed during testing was 4.0 ppb (acceptable level for ozone is up to 50.0 ppb). For reference, the Environmental Protection Agency developed the Air Quality Index for Ozone to give 3 guidance to state and local air quality forecasters to assist in issuing Air Quality Index forecasts. The levels are:

  • 0 – 50 ppb: Good
  • 51 – 100 ppb: Moderate
  • 101 – 150 ppb: Unhealthy for Sensitive Groups
  • 151 – 200 ppb: Unhealthy
  • 201 – 300 ppb: Very unhealthy

Cities like Houston, TX and Los Angeles, CA can have indexes of 80 to 100 ppb at different times of the year.

Note that AeraMax Small/Home Office units ship with PlasmaTrue ON; AeraMax Pro units ship with PlasmaTrue OFF. The PlasmaTrue™ feature can be turned off by pressing and holding the icon until the light turns off.

* This standard for acceptable levels of ozone byproduct is found in section 21:801.415 of the Code of Federal

How do I know if the PlasmaTrue™ Technology is on?

The PlasmaTrue™ Icon on your indicator screen indicates that the PlasmaTrue™ Technology is active. There is no way for the human eye to see the effect of PlasmaTrue™. Most machines will also produce a bit of a high-pitched noise that comes from the machine when the PlasmaTrue technology is on (not 100% of the time). All AeraMax Pro units come with PlasmaTrue turned OFF.

Can I deactivate PlasmaTrue™?

Yes, the PlasmaTrue™ Technology feature on all AeraMax™ Pro Air Purifier units can be turned off by pressing and holding down on the PlasmaTrue™ icon on the touch screen display panel for approximately 5 seconds. The PlasmaTrue™ Technology indicator light will turn off, letting you know that the PlasmaTrue™ Technology feature on the machine is turned off. Please note that if you turn off the PlasmaTrue™ Technology feature, it may reduce the coverage area below the AHAM Verifide rating.

What is the difference between an ioniser and PlasmaTrue™ Technology?

There is no difference between an ioniser and PlasmaTrue™ Technology. Ionisers use electrostatically charged plates to produce positively or negatively charged gas ions that particulate matter sticks to in an effect like static electricity. Some ionizers produce Ozone that can be harmful to your health; however, PlasmaTrue™ Technology has been tested and validated per the latest regulation to show that it does not generate harmful Ozone.

What is the difference between an ozone generator and PlasmaTrue™ Technology?

Ozone generators are optimised to attract an extra oxygen ion to an O2 molecule, using either a corona discharge tube or UV light. PlasmaTrue™ Technology is an ioniser, not an ozone generator.

How do I override the EnviroSmart™ technology on AeraMax units?

AM3&4 PRO (non-PC) - Gen 1: The below video outlines how to override the EnviroSmart™ Technology

AM2, AM3&4 PRO PC Units - Gen 2: Has manual mode; press and hold manual icon for a few seconds until the light is illuminated to go into manual mode.

The AeraSmart™ Sensor Indicator Light never changes to amber or red. How do I know if the sensor works? Here are ways to test that the sensor is working properly:

AeraMax™ PRO AM2/AM3/AM4 units

  • Your indoor air is probably clean with no pollutants in it. To verify, place a dry erase marker – or another object emitting a strong smell such as a perfumed item close to the right side of the machine, by the Fan Speed Indicator.
  • The AeraSmart™ Sensor, located on the right side of the air purifier, will detect the odor after a few seconds and trigger the amber or red level of your AeraSmart™ Sensor Indicator Light.
  • If this experiment does not work, verify that the bag has been removed from around your filters and conduct the above experiment again.
  • If this still does not work, please call customer service toll-free at 1800 33 11 77 (Australia) or 0800 451 470 (New Zealand), or email us at australia-customerservices@fellowes.com
The AeraSmart™ Sensor Indicator Light is blue, but there is still some dust flying around.
  • Verify that the bag has been removed from around the filters.
  • Verify that your filters are not excessively dirty.
How do I go back to the "Auto" mode?

Press and hold the “Auto” icon. The unit will beep, and the Auto Icon will illuminate.

How do I adjust the speed of the fan?

AM2, AM3&4 PRO PC Gen 2 have a manual mode; press and hold manual icon for a few seconds until the light is illuminated to go into manual mode. If you want to adjust the fan speed manually (as opposed to letting it adjust automatically based on the quality of the air), you can press the Fan Icon to increase or decrease the speed of the fan. When in Turbo setting, pressing the Fan Icon will return the air purifier to the lowest fan speed setting.

What is Aera+™ Mode on my Small/Home Office Unit?

Aera+™ Mode is designed to increase the average air changes per hour of the machine. Our engineers have designed a specific algorithm that increases the air turnover rate by limiting the machine to its higher speeds, hence preventing the machine from running at its lower speeds. On the AeraMax™ 90/DX5, there is an average increase of about 35%. On the AeraMax 190/DX55/290/DX95, there’s an average increase of about 50%.

How do I activate Aera+™ Mode on my Small/Home Office unit?

Press the + icon on the indicator screen. The unit will beep, and the icon will illuminate.

How do I turn off Aera+™ Mode?

Press the + icon on the indicator screen. The unit will beep, and the icon will turn off. The air purifier will automatically return to original Auto mode.

How much time should it take my air purifier to calibrate?

For approximately the first 4 minutes after turning the unit on, the Auto icon will flash while the unit measures air quality.

What should I do if the lights on my screen blink for more than 4 minutes after plugging in the unit?

Wait for a few more minutes. If the lights do not stop blinking, call Customer Service at 1800 33 11 77 (Australia) or 0800 451 470 (New Zealand), or email us at australia-customerservices@fellowes.com for further assistance about the electronics or AeraSmart™ Sensor of your product.

My AeraMax product won’t turn on. The lights of my product won’t go on.
  • Verify that the On (I) /Off (O) switch, located on the back of the machine, is switched to On (I).
  • Verify it is plugged in. Verify that the power outlet works by trying a different appliance.
  • Verify that the filter panel on the back of the machine is properly in place.
  • If it still does not work, call customer service toll-free at 1800 33 11 77 (Australia) or 0800 451 470 (New Zealand), or email us at australia-customerservices@fellowes.com
Energy Usage & Power
Electrical Information:
Units Elec Voltage (V) Frequency (Hz) Power Consumption (W) Current (A)
AM2 PLUG 220-240 50 5, 7, 11, 33, 55 0.55
AM3/AM3 PC WIRE 220-240 50/60 5, 8, 11, 21, 100 0.90
AM3S/AM3S PC PLUG 220-240 50/60 5, 8, 11, 21, 100 0.90
AM4/AM4 PC WIRE 220-240 50/60 8, 12, 18, 35, 166 1.4
AM4S/AM4S PC PLUG 220-240 50/60 8, 12, 18, 35, 166 1.4

Assuming the unit will run for 10 hours per day, 365 days a year (actual run-time will vary), on an average of the 3rd speed, the estimated annual power consumption for each unit is as follows:

  • AM2 average estimated annual power consumption is 155.49 kWh. Using a $0.26 cost per kWh, the estimated annual cost for power, per unit, is $40.63.
  • AM3 average estimated annual power consumption is 98.55 kWh. Using a $0.26 cost per kWh, the estimated annual cost for power, per unit, is $25.75.
  • AM4 average estimated annual power consumption is 159.87 kWh. Using $0.26 cost per kWh, the estimated annual cost for power, per unit, is $41.77.
  • Actual cost of power consumption will vary based on usage and actual cost per kWh.

Calculation: Watts / 1000 (to convert to kWh) x 10 (10 hours per day) x 365 (365 days) x 0.28 (UK average cost per kWh) = Estimated annual cost for power per unit per year

*Actual cost of power consumption will vary based on usage and actual cost per kWh.

Also, the units are “intelligent” in that they use sensors to self-regulate their settings based on the room’s occupancy and condition. This helps optimize air cleaning performance and energy efficiency.

Air Changes per Hour (ACH)
What is the ACH Rating?

ACH stands for “Air Changes per Hour” and is one of the least understood ratings on air purifiers. The ACH rating indicates how many times per hour an air purifying device can exchange the air within a room. For example, an ACH rating of 5x means that the full air volume is exchanged five times every hour.

All air purifiers display a Cubic metres per hour (m³/hour) number under the specifications. If you divide the m³/hour number by 2.4m (average Ceiling Height) then divide that total by the ACH rating, you’ll end up with the maximum square metre number for the air purifier.

AAir changes per hour, or air change rate, abbreviated ACH or ACPH, is a measure of the air volume added to or removed from a space (normally a room or house) divided by the volume of the space. If the air in the space is either uniform or perfectly mixed, air changes per hour is a measure of how many times the air within a defined space is replaced.

To estimate the coverage needed, divide the hourly air delivery rate of the unit by the total cubic metres of the room. The CDC recommends 5 air changes per hour. For example, the AM3 has an hourly air delivery rate of 374m³, the AM4 is 748m³.

Is my HVAC system enough to purify the air?

Generally, HVAC does not run continuously in all spaces. HVAC systems stop when the room reaches thermostat temperature, since they’re designed to be efficient at heating/cooling. Only 10-20% of fresh air makes it into the building, while 80-90% is recirculated air. Additionally, a standard MERV-13 filter found in HVAC systems provide insufficient capture rates: 50% effective at .3 microns (according to ASHRAE) vs Fellowes’ H13 HEPA filters which capture at least 99.95% of particles as small as 0.1 microns. CDC, ASHRAE, and the White House all recommend adding a portable HEPA air purifier where HVAC is unable to meet air quality needs.

See room size recommendation chart

How to use the chart above:

  1. Are you looking for a commercial machine?
  2. How tall are your ceilings (2.4m, 3m, 3.6m)? (Find your ceiling height in the top row of the chart)
  3. How many air changes per hour are you looking to get from an air purifier? (Choose from 1, 3, or 5 ACH from the second row just under your ceiling height)
  4. What’s the square metre footprint of your space?
  5. Under your ceiling height, desired ACH, and within the machine types, find an area coverage that is at least as large as your space. That row represents the machine that fits your space.
  6. Find your Air Purifier here: https://www.fellowes.com/au/en/air-purifiers/products/default.aspx
Can my air purifier clean a room that is bigger than the recommended square metres?

Yes, your air purifier can clean a bigger room, it will just take more time for it to clean a bigger room than a room for which it is rated. Keep in mind that multiple units may be used in a single space to increase ACH.

Filter Maintenance
What is a True HEPA Filter?

A True HEPA (High-Efficiency Particulate Absorption) air filter is a filter that removes at least 99.97% of airborne particles as small as 0.3 microns. The Fellowes® AeraMax™ True HEPA Filters are also treated with AeraSafe™ Antimicrobial Treatment that prevents microbes from growing on the filters.

What is AeraSafe™ Antimicrobial Treatment?

AeraSafe™ antimicrobial treatment inhibits the growth of odour and stain-causing microorganisms.

What is an H13 HEPA Filter?

H13 HEPA filters which capture at least 99.95% of particles as small as 0.1 microns. (EN1822)

What is a Pre-Filter?

A pre-filter captures large particles and contaminants and helps protect the lifespan of other filters.

What is a Carbon Filter?

A carbon filter allows air to pass over activated carbon in order to remove odours and VOC’s from the air.

What is a Hybrid Filter?

A hybrid filter is a combined filter that includes half true HEPA and half activated carbon in one for enhanced air-cleaning power. Some hybrid filters include separate pre-filters to capture larger particulate to help extend life of subsequent filters.

How do I access the filters?
  • AeraMax™ PRO AM2: The filter panel is located on the front of the air purifier. Compress the tab on the top in the middle of the panel, then pull the filter panel towards you. If your air purifier is on, you will notice that it will automatically shut off as you pull out the filter panel. Fellowes has designed this feature for your safety.
  • AeraMax™ PRO AM3/AM4: The filter panel is located on the front of the air purifier. Press the two latches on the front side of the panel, and the filter panel should pop open towards you. Ensure the latches are unlocked. If they are locked, insert the key into the keyhole on the right side of the unit and rotate counter-clockwise at one-quarter turn to unlock. If your air purifier is on, you will notice that it will automatically shut off as you pull out the filter panel. Fellowes has designed this feature for your safety.
What cleaning and maintenance is required for air quality control systems?
  1. Follow guidance of the Filter Change Indicator lights. When the light is lit, you will need to replace the filters. Please see above on how to access the filters.
  2. IF the machine is visibly dirty, you can clean the external housing with a dry, soft cloth; for stains, use a warm, damp cloth. Do not use volatile fluids such as benzene, paint thinner, or scouring powder, as they may damage the unit surface. Clean intake and exhaust vents by wiping with a dry, soft cloth. For more information regarding maintenance consult the owner’s manual.
How does the machine know when it’s time to change the filters?

Fellowes® AeraMax™ Air Purifiers take into consideration the quality of the air they clean, as well as the period of time they are being used. These two factors combined inform the filter change alert.

How do I change and dispose of my filters?

When replacing filters, place the used filter(s) directly into a plastic bag and seal tightly before placing in a waste bin. For detailed steps, please find filter replacement instructions in the product manual. Below are filter replacement videos for each unit:

How often do the filters need to be replaced?

The replacement filter indicators will signal when to replace the filter(s). The replacement period will vary depending on the hours of use and air quality. However, under normal operating conditions, filter life is estimated to be the following:

Filter Type Filter Life
All Commercial Pre-filters 6 Months – 1 Year
10mm Carbon Filter 6 Months
All True HEPA filters (except SV – 2 years) 1 Year
All Hybrid Filters 1 Year
All other Carbon filters 1 Year

*All figures above vary depending on the cleanliness of your air and how frequently you use your unit

Please note that the original HEPA filter shipped with the units should be replaced after 12 months.

Can I wash/clean my existing filters and reuse?

No. Do not try to clean or wash your filters as you would send all the pollutants they captured back into the air. Simply replace your filters with new ones and dispose of the old, dirty filters.

Can I use another brand of filter, or private label filters in a Fellowes Air Purifier?

No, the EnviroSmart™ sensor technology in an AeraMax Pro takes into consideration the type of filters loaded into the unit to optimise performance. Only certified AeraMax Pro filters can be read by the sensor technology. The unit will not run if its sensors do not detect the information located in certified AeraMax Pro filters.

What should I do if my filters look clean, but my machine tells me to replace them?

If your machine has been set up on Auto for several months and if your air has been clean, the filters are cleaning particles down to 0.3 microns that are not visible to the human eye, therefore even if the filter looks clean it might contain a fairly large amount of very small particles and pollutants on its surface. Therefore, it is recommended that you change the filters, regardless of visual appearance.

How do I turn the red HEPA and/or Carbon Filter Indicator Lights off? (Filter Indicator Light Reset)

Make sure your filter panel is securely closed. Make sure the air purifier is on. Make sure to replace the required filters prior to turning off the Filter Change Indicator Light.

  • AeraMax PRO AM2/AM3/AM4:
    • To reset any of the filter replacement indicators, press and hold filter type button that was replaced (HEPA or Carbon) until the light turns off.
    • Repeat for other filter types as needed. When replacing the hybrid filter, reset both the HEPA and carbon indicator lights.
What should I do if my Filter Indicator Lights stay on after I replace the filters?

Repeat the Filter Indicator Light Reset Instructions very closely, as a skipped step might cause this issue. If it does not resolve the problem, call Customer Service toll-free at 1800 33 11 77 (Australia) or 0800 451 470 (New Zealand), or email us at australia-customerservices@fellowes.com.

What is the difference between adsorption and absorption?

Absorption is the process in which a fluid is dissolved by a liquid or a solid (absorbent). Adsorption is the process in which atoms, ions or molecules from a substance (gas, liquid or dissolved solid) adhere to a surface of a liquid or solid (adsorbent). When using “absorb,” one can say that something moves inside an object. But in the case of “adsorb,” something forms a layer on the surface of an object.

Activated carbon filters adsorb odours and volatile organic compounds.

http://www.differencebetween.net/science/difference-between-adsorb-and-absorb/#ixzz33aY03wf1

Can I run my air purifier with less than the recommended number of filters?

Using the machine with less than the recommended number of filters would dramatically reduce the efficiency and may result in abnormal air circulation noises, as the space left by the missing filter would allow part of your indoor air to circulate freely without being filtered.

Do I need to turn the unit off to change the filters?

It is recommended to turn off the unit when completing a filter change, but it is not required to turn off the unit. The unit has an automatic shut-off 13 when the filter panel is opened, so there’s no concern about not turning off the unit when completing a filter change.

Where can I get replacement filters from?

Filter replacements are widely sold, check with your current supplier or on fellowes.com/au

What happens if I don’t change my filters?

Eventually, the filters will become clogged and the air flow going through the machine will be dramatically reduced, affecting the product’s ability to properly clean the air. If there is no air flow through the product and there is an excessive amount of dirt, dust, and pollutants on the filters, the product will not be able to capture the pollutants and keep them on the filters. In this case, the pollutants may be released back into the air.

What does the AeraSafe™ Antimicrobial Treatment do?

It protects against the growth of bacteria on the filter.

Which filter is the AeraSafe antimicrobial treatment on?

It is on the True HEPA Filters as well as the Hybrid filters.

Are the filters covered under warranty?

No, they are not. Filters are consumable parts that wear under normal conditions. If your new filters arrive damaged, please call Customer Service toll-free at 1800 33 11 77 (Australia) or 0800 451 470 (New Zealand), or email us at australia-customerservices@fellowes.com

What materials are used in the filters?
AeraMax Pro True HEPA Filter Polyester Fiber 90%, Non-Woven Synthetic Fabric 4%, Coagulator 5%, Electrical 1%
AeraMax Pro Hybrid Filter Carbon 35%, Polypropylene 20%, Polyester Fiber 35%, Non-Woven Synthetic Fabric 4%, Coagulator 5%, Electrical 1%
AM2 Full Carbon Filter Carbon 60%, Polypropylene 34%, Coagulator 5%, Electrical 1%
AM2 Pre-Filter Non-Woven Synthetic Fabric 95%, Coagulator 5%
AM3/4 Carbon Filter Carbon 60%, Polypropylene 34%, Coagulator 5%, Electrical 1%
AM3/4 Full Carbon Filter Carbon 60%, Polypropylene 34%, Coagulator 5%, Electrical 1%
AM3/4 Pre-Filter Non-Woven Synthetic Fabric 95%, Coagulator 5%
Installation, Mounting, & Optimal Air Flow
What setting and how long should I run my air purifier?

All our units have an Automatic Mode which will adjust fan speed as needed based on your environment. The automatic mode is informed by indoor air quality sensors that continuously monitor your environment and automatically adjust to clean the air, conserve energy, and reduce operating costs.

What are the recommended installation positions to assure ADA compliance for protruding objects?

If installing an AeraMax Pro within a circulation path:

For rooms with at least 9’ ceilings:

  • High Installation: make sure the top of the unit is located 8” down from the ceiling.
  • In this position, airflow circulates efficiently, filters can be changed, and the unit is above 80” clear headroom required for ADA compliance.
  • Low Installation: make sure the bottom of the unit (leading edge) is at or below 27” from the finished floor.

For rooms with ceilings lower than 9’:

  • High Installation: units must be installed with at least an 8” clearance from the ceiling to assure airflow, and that filters can be changed. If in this position, the accessible route is reduced to less than 80” (nominal dimension) and a barrier to warn blind or visually impaired persons shall be provided.
  • High Installation, but not in a circulation path: units can be installed at heights below 80” from the ceiling.
  • Low Installation: make sure the bottom of the unit (leading edge) is at or below 27” from the finished floor.

For more information, visit ADA’s Compliance page

Can I mount my AeraMax air purifier on a wall?

Only AeraMax Pro Units (AM2, AM3, & AM4) all have wall-mounting options.

Can AeraMax units be mounted on the ceiling?

No

Can I use my AeraMax product in a wet/humid area?

Using the machine in an excessively wet/humid area where condensation is present is not recommended. Use in a bathroom/locker room is acceptable if there’s no condensation within those rooms.

Where is the optimal placement of an AeraMax Pro/ Where is the best place to put my air purifier in a room?

Units should be installed as close to the source of the contaminant as possible, where contaminated air can be drawn directly into the filtering system. Also, by placing the unit higher on the wall, close to the ceiling (always allow a minimum of 203mm space from ceiling and top of unit) the unit’s powerful exhaust can circulate purified air throughout the room. The best places have 25-50mm of free space around the product to allow for air circulation. It is NOT recommended to put your air purifier close to direct heat, a vent, or a smell source (such as next to an air conditioner, a fireplace, a fan, etc.) The direct proximity of those could have an influence on the correct functioning of your unit’s AeraSmart™ Sensor.

Will a stand-alone room air conditioning unit interfere with the efficacy of the air purifier?

Any device that creates a strong air flow, such as an air conditioner, hand dryer, fan and HVAC system can alter the projection of the purified air coming from the unit, as well as air being drawn into the system. Air flow can also be altered by cubicles, partitions, stalls, furnishings, half-walls, and other physical barriers and should all be considered when determining an installation location.

Can I set up my air purifier against a wall?

Yes, the air intakes are located on each side of the unit and the air outtake is located on top of the unit, therefore placing the product against the wall won’t affect its function.

Where does the dirty air enter my air purifier?

The air intake is located on the bottom.

Where does the purified air exit my air purifier?

The air outtake is located on the front/top of the unit, through the louver.

What should I do if my air purifier creates interferences with my radio/TV when I plug it in?

It should not create interferences since the machine is FCC tested. Verify that the interferences are not coming from another appliance or device. To do that, unplug the air purifier and verify if this stops the interferences. If it does, try to use your air purifier further away from the device on which you observe the interferences and on a different power outlet.

Why Purify with AeraMax
Why is AeraMax Pro better suited for shared spaces compared to other purifiers?

AeraMax Pro has patented sensor technology that automatically adjusts the unit based on conditions in the room to optimise purification and energy efficiency. No monitoring by staff is required.

Systems also have a vandal resistant design. Controls and filters cannot be accessed without unlocking the unit. The purifier filters, housing, motor, and balanced fan are all commercial grade to hold up to the rigors of public and shared spaces.

Are there any clinical studies demonstrating the effectiveness of the solution?

Are there any other competitors or like items in the market?

We are not aware of any self-regulating air quality control systems designed specifically for shared and public spaces that clean air using HEPA and activated carbon filtration, and bipolar ionisation

Airborne Contaminants
What is CADR?

CADR stands for Clean Air Delivery Rate. CADR is a measure of the air purifier’s ability to reduce smoke, dust, and pollen particles from the air. The higher the CADR rating of your air purifier, the more efficient your air purifier is at removing pollutants from the air.

Do all air purifiers have a CADR rating?

All air purifiers have a CADR rating, but they’re not always accurate. Companies can make their own CADR rating claims without confirming with third parties.

How can I tell if a CADR rating is accurate?

Units tested at AHAM (Association of Household Appliances Manufacturers) receive an AHAM Verifide CADR rating. AHAM Verifide is a voluntary certification. All our units have an AHAM Verifide CADR rating.

What are the CADR ratings for the Fellowes® AeraMax™ Air Purifiers?

Smoke Dust Pollen
AM4 765 680 765
AM3 375 399 432
AM2 139 161 173
Can AeraMax PRO capture SARS-Cov-2 (the virus that causes COVID-19)?

All Fellowes AeraMax Pro AM2, AM3, and AM4 purifiers demonstrated, through independent laboratory testing, to be effective in eliminating aerosolised concentration of SARS-CoV-2 by 99.9999% through a single air pass test of the purifier. Fellowes partnered with Prof. A. Izzotti, part of the School of Hygiene and Preventative Medicine at the University of Genoa, Italy. Experimental study on the effectiveness of AeraMax air purifiers in capturing and neutralising the SARS-CoV-2 virus. Testing was conducted using aerosolised particulate of SARS-CoV2. Aerosolised particulate was channelled directly into the inlet of the AeraMax unit and particulate measured at the exhaust to measure % captured at 99.9999%. Wipe Tests completed within 5 minutes of test completion on HEPA filter, filter frame and pre-filter to verify they played a role in trapping the virus.

*(see below for specific test FAQ’s)

What else can AeraMax PRO capture?

AeraMax Pro air purifiers:

  • Are also certified to be effective in reducing airborne concentrations of influenza A(H1N1) aerosol in a test chamber, reaching 99.9% airborne virus reduction within the first 35 minutes of operation
  • Certified to capture 99.97% of pollutants at 0.3 microns
  • Captures more than 99.95% of pollutants at 0.1 microns.

NOTE: Independent lab testing reports are available upon request.

Can AeraMax PRO capture tuberculosis?

We can’t make a proven direct claim with test data (we do not have test data for tuberculosis) but the fact this is accepted by the medical and scientific community as an airborne transmitted bacteria, and the fact it is known to travel in aerosols, it is highly likely we would be effective at reducing airborne levels of tuberculosis.

*Coronavirus 229E Testing FAQ’s

What is 229E and why did we use it?
Where was the testing conducted?
  • The testing was done in an independent and certified facility in Shanghai (WEIPU).
  • The lab has multiple accreditations and certifications including CNAS and CMA.
  • CNAS demonstrates that the lab is accredited in accordance with ISO/IEC 17025. “ISO/IEC 17025 enables laboratories to demonstrate that they operate competently and generate valid results, thereby promoting confidence in their work both nationally and around the world.” (Source: ISO.org)
  • The lab works with multiple international clients such as Bayer, BASF, Unilever, and 3M.
Why is the claim after 1 hour?
  • The reason the claim is after 1 hour is because this was the pre-agreed period of time left between baseline measurement and removal measurement. This doesn’t mean it took the full hour, but within the 1-hour period the airborne level was reduced by 99.99%
What does the claim “Only Fellowes Air Purifiers instantly sense and react to room changes, capture airborne coronavirus, and show you the air is clean” mean?

The AeraMax PRO line of Air Purifiers are the only air purifiers on the market featuring proprietary technology to achieve the following:

  • EnviroSmart automatically detects and reacts to VOC’s and particles
  • Demonstrated in independent lab testing to be effective in reducing aerosolised airborne concentration of Human Coronavirus 229E by 99.9%
  • PureView displays quality of air going in and out of machine

NOTE: As of April 2021, the PRO machines are the only Air Purifiers that offer the combination of all three features. Small/Home Office Air Treatment machines have not been independently tested with Human Coronavirus 229E.

Our indoor air quality is checked several times a year, and the air quality is good. Why would I need an AeraMax Pro?

Even the cleanest facilities can have multiple areas that are sources of constant contamination. Anywhere that people gather, airborne contaminants can be generated—and, unfortunately, shared. These areas include restrooms, classrooms, waiting areas, ambulatory care, day care and nursery facilities, cafeterias/breakrooms, common rooms, and crowded office cubicle areas. Many of these areas, such as restrooms and cafeterias, can also be constant sources of odour.

Can I use AeraMax Pro air purifiers to manage radon gas levels?

While the activated carbon filter in the unit can adsorb numerous gases, air quality control systems are not designed for, or intended for use in, mitigation of radon in a facility.

Does my product work for pollutants other than Smoke, Dust and Pollen?

Yes, your air purifier will remove up to 99.97% of any particles equal to or larger than 0.3 microns from the air going through the filters.

Can my product remove smoke from a room?

Yes, smoke particles are part of the pollutants that your air purifier will remove at 99.97% from the air going through the filter.

I have mould, can AeraMax Pro help?

Not with the source of the mould. Consult a mould remediator. For more information, contact The National The Specialised Restoration and Cleaning Professionals. However, AeraMax Professional utilises a high efficiency particulate air (HEPA) filter, which captures airborne particles and allergens including mould spores that are drawn into the system.

What Professional Services Do You Offer?
Indoor Air Quality Assessment

Our certified indoor air quality experts will test your air and help you understand what is needed to clean it. Visit /au/en/air-purifiers/services/indoor-air-quality-assessment.aspx for details on the service and submit a request for an expert to follow up

A Plan for Your Space

Our experts will build you a tailored clean air plan based on your specific needs and space. Visit /au/en/air-purifiers/services/a-plan-for-your-space.aspx for details on the service and submit a request for an expert to follow up.

General Troubleshooting and Maintenance
Where are the units and filters manufactured?

Designed by Fellowes in America, manufactured in China.

How can I clean my AeraMax machine if dust begins to accumulate?
  • You may notice dust accumulating on the machine and/or the area around the air purifier machine (wall, carpet, etc.).
  • Turn off the unit before cleaning it.
  • Clean unit as necessary by wiping with a dry, soft cloth; for stubborn stains, use a warm, damp cloth. Do not use volatile fluids such as benzene, paint thinner, detergent, or scouring powder, as they may damage the unit surface. Do not spray insecticides on the unit.
  • Keep the unit dry at all times.
What should I do if there is smoke coming off the unit?

Unplug the unit and contact Fellowes Customer Service at toll-free at 1800 33 11 77 (Australia) or 0800 451 470 (New Zealand), or email us at australia-customerservices@fellowes.com

What should I do if the unit seems to produce odours?
  • Verify that filters are clean.
  • Verify that the air exiting the machine does not blow towards a source of smell/perfume, etc. Note: Your product will remove strong odours first – such as smoke odours - and could let lighter smells (such as smells coming from cleaning product) temporarily linger.
  • If the odour persists, unplug the unit and call us toll-free at 1800 33 11 77 (Australia) or 0800 451 470 (New Zealand), or email us at australia-customerservices@fellowes.com
What should I do if my air purifier makes noise?

For both AeraMax Pro and Small/Home Office units:

  • Verify that you removed the filter bags (plastic protective bag covering on new filters)
  • Verify which fan speed the product is set on. Higher fan speeds make more noise.
  • If your unit has PlasmaTrue, another option might be to turn off the PlasmaTrue Technology. Follow your instructions in your manual on how to turn it off.
  • If the noise persists, contact Fellowes Customer Service toll-free at 1800 33 11 77 (Australia) or 0800 451 470 (New Zealand), or email us at australia-customerservices@fellowes.com
If I use an air purifier in an open cubicle, is the air within my cubicle cleaner?

If your cubicle has an open ceiling and an open entrance with no door, the purified air will start in your cubicle but will spread throughout the entire room. Based on this, a good way to breathe clean air is to direct the air exiting from the air purifier towards you.

What should I do if I dropped something into the louver/vent of my air purifier?
  • Unplug the product.
  • Turn it upside down, handling with care.
  • Gently shake it to try to make the foreign object fall out of the unit.
  • Do not open the unit, as it will void the warranty.
  • For additional support, contact Fellowes Customer Service at toll-free at 1800 33 11 77 (Australia) or 0800 451 470 (New Zealand), or email us at australia-customerservices@fellowes.com
Is it safe to leave the machine “On” 24-7?

AeraMax Pro machines are designed to work 24/7. They have an occupancy sensor that turns off the motor fan if environment cleaning is at an acceptable level. This will save motor life and LCD life (for PC models).

Can I plug my air purifier into an extension cord?

Use a proper extension cord. Make sure extension cords are in good condition. When using an extension cord, be sure to use a cord that is heavy enough to carry the draw current needed by the product. An undersized cord will cause a drop in line voltage, resulting in loss of power and overheating. Make sure extension cords are properly wired and in good condition. Always replace a damaged extension cord or have it repaired by a qualified technician before using it. Protect extension cords from sharp objects, excessive heat, and damp or wet areas.

Warranty Information
Where can I find the Serial Number of my air purifier?

AeraMax Pro serial numbers can be found inside the unit behind the filters.

Where can I get replacement parts for my air purifier?

You may check with your current supplier, online retailers, or fellowes.com for replacement filters. For all other inquiries, contact Customer Service toll-free at 1800 33 11 77 (Australia) or 0800 451 470 (New Zealand), or email us at australia-customerservices@fellowes.com

How long is the warranty? / What is covered by the warranty?

All AM3 and AM4 units come with a 5 year limited warranty
The AM2 units come with a 3-year limited warranty
You can find the detailed terms of the warranty on the second page of your owner’s manual